People
The people measured
Measurement that is explained stays accurate. Measurement that is not gets managed instead.
Involving the People Measured
The people doing the work know where the measure will be wrong. Asking them before deployment is cheaper than finding out after.
Individual Measurement and When It Is Fair
The conditions under which measuring one person's output is reasonable, and why they rarely all hold.
Performance Conversations Without Numbers Theatre
A conversation that opens with a figure becomes a conversation about the figure. What to do instead.
Incentives Attached to Measures
Money attached to a measure guarantees the measure will be optimised. Where that is acceptable, and where it is not.
Who Gets Blamed When the Number Falls
A falling measure needs an explanation, and the explanation available is usually the people. What that costs.
Measurement and Trust
Whether measurement helps or harms depends almost entirely on what people believe it is for, and that belief is earned.